Metro's first priority should be customer services

I would rate Metro's first month in Melbourne a fail. Sure they have a nice website, but it's what patrons see and hear everyday that counts. So far, it appears metro's priority is branding rather than customer service, and that's a huge blunder.

One wonders why they bother with brand promotion at such an early stage, when service levels are still poor. It just reinforces a negative brand perception. Do we really need to be reminded at each stop that "Metro" is arriving at? Who authorized such a stupid branding procedure, and why are our tax dollars being used to pay for it? Surely a common sense "Does this add value?" approach should be used. Does changing the arrival annoucement add any value? NO!

So what does add value? Thinking about how customers use trains. Can we add powerpoints for people to charge their mobiles and laptops? Can we offer a free wifi service at stations? Can we offer customers are chance to design their own timetables and vote for them?

There many, many more important things than branding at this moment. Hopefully metro gets a clue and starts thinking about them.

Should all Melbourne Premium Stations have ATMs?

A few years back, I remember reading an article in a Beijing newspaper at the outrage of the lack of ATM facilities in their new subway system, and can't help but find a similar problem here in Melbourne. Apart from Flinders St, which stupidly awarded ANZ sole rights, why aren't there more ATM's in conveninent locations for us to use them?

The lack of commercialization of our train stations is surprising given the massive foot traffic that passes through the system every day. Is this a department of transport issue, or is it an issue with the train operators? Or is it a security issue? Surely its not a commercial issue.

Either way a solution must be found. Is there any other things our train stations lack? What should the new operators MTM be looking at to improve our system?

Local considerations for Nunawading station upgrade

The premier recently announced the long overdue grade seperation of train tracks at springvale rd nunawading and relocation of nunawading station to the west of springvale rd. Apparently the grade seperation is due to finish 2010, but the station upgrade hopefully is still up in the air. Hopefully, some more thought into its design, especially feedback from the local community is considered before the station upgrade is implemented. (I don't want them to try to rush the implementation just to get some election kudos.)

Here's my top 3 considerations:

1) Passenger distribution. The station entrance is at the head for trains deperating towards Flinder st, and at the tail for trains from Belgrave to Lilydale. Will this be mirrored if they move the station west side? Or will the station entrance be placed in a different location. Designers need to condsider the impact on the distribution of passengers getting on a nunawading, and also downstream in stations like Blackburn and Box Hill. Overcrowding in certain carriages could be a potential fallout.

2) Shops and ammenities such as the milk bar, bakery will need to "moved" or replaced. It's a no brainer that car parking and bus stops must be replaced, but other amenities must be considered in the interest of passenger convenience. Obviously this must be co-ordinated with better links to the existing shops, the nearby community centre and the christian school closeby.

3) Redevelopment of the existing nunawading station and shops. With the tracks going under, it's a great opportunity to create a new block of land. A square or community area could be built, creating a new "Nunwading Central". The basis for this is obviously Box Hill.

Train Timetable monitor upgrade campaign

In my relentless drive to stamp out energy wastage, my next campaign will focus on replacing those ancient train time table monitors at melbourne city loop stations and box hill.



These energy wasters are probably 20+ years old and huge energy wasters. Why use two monitors when you can get away with a single widescreen lcd monitor. When you consider these are back to back you can save 2 monitors, and make a difference in energy savings.

Do any electronics stores want to donate a couple of energy efficient lcd monitors? Or shall we turn the screws on connex?

Get the message across.