Thursday, January 7, 2010

The myki consortium is incompetent

I finally recieved my free Myki today, but the letter accompanying it has been completely botched. According to the letter I have a concession myki, when I have actually ordered a full fare myki. The myki is actually a full fare myki, despite what the letter says. Confused? You're not the only one.

First we have incorrectly printed names, now letters suggesting we have concession mykis when we actually have full fare mykis. If they do not have a proper running verification system for sending out letters from a database, how can we be confident they will have a correctly running verification system for touching on and off?

So far myki has been a complete disaster. Somebody has to take responsibility for this mess. It's gross incompetence.

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